Return & Exchange Policy
Your satisfaction is our main priority and we are confident that you will love our products. However, we understand that things happen and for whatever reason, sometimes a refund is needed. That's why we offer a 14-day return or exchange policy on most items. Please note that sale and discounted items can only be exchanged and are not eligible for return.
Returns & Exchanges Process:
- Please contact us first, customer service email: firstname.lastname@example.org.
- We will provide our return address.
- Please attach the order number, your email and return or exchange reasons on return note, and ship it with your items together back to our warehouse.
- We will process refund or exchange in 1-7 workdays after we confirmed receive your parcel.
PS: Please do not privately return the address on the package, contact us first before you return parcel in case of unnecessary trouble.
Non-refundable & Exchangeable Products:
- Clearance& sale goods;
- The shoes that the customer has worn, the soles are worn and the uppers are stained.
- Items must be unused, undamaged, and returned in their original packaging;
- The return address is the address notified by customer service email:email@example.com
- Please attachyour name, phone number, address and a copy of the invoice/receipt.
- Unshipped orders: Please contact customer service to replace the products for you, customer service email: firstname.lastname@example.org
- Shipped orders: We will try to stop the package and exchange products for you.
- Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Refund Processing Time:
- We will process refund after we receive returned package within 7 workdays.
- Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
- The postage depends on the rate of the logistics company in your area.
- Freight, taxes and insurance are not refundable.
- Customer should be responsible for return or exchange costs.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!