Q: How to apply discount?
A：To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email email@example.com
Q: How to get my discount?
A：There are several ways to get discount from our website.
1) Join in our Facebook group, or follow our Instagram to enjoy latest events!
2) Log in our website and register, then you can always get latest discount via E-mail!
Failfure payment and suggestions:
- please try to contact the bank or change a card to pay.
- fill in the correct bank card number and card number date, etc.
- Keep the card balance sufficient.
- Effective and normal use of the card number.
- Fill in the correct verification information
- Contact the issuing bank to inquire whether there is a limit on the amount of cross-border payment or whether it supports cross-border payment
Shipping and tracking
Q: How long is your shipping time?
A：This depends on where you are located. The shipping time to US is about 10-15 working days and to other areas is about 15-20 working days.
Q: Where is my order now?
A：To track your order, please go to https://www.17track.net/en Enter your tracking number and you can track your order.
Q: What’s my tracking number?
A：After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
Q: What’s the status of my order?
A：Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en Enter your tracking number and you can track your order.
Q: I have not received any confirmation email.
A：For this matter, please send an Email to firstname.lastname@example.org. Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.
Q: I want to return or refund.
A：For return product or refund, please read our Return Policy first. If you insist, please send an Email to email@example.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.
Refer our website to your friends and you both can share the discount! (Please note that this is still under test)